Public offer agreement

PUBLIC OFFER AGREEMENT

1. General Provisions

1.1. This public contract (the "Agreement") is made by and between the companies Vorelino (referred to as the "Company"), providing services in the areas of IT services, Digital Marketing, and Business Consulting (collectively referred to as "Services"). This Agreement is a public offer under which the Company offers its Services on the terms specified below.

1.2. By paying for the Services, the Client acknowledges that they have read, understood, and agree to be bound by all the terms and conditions outlined in this Agreement.

2. Definitions

2.1. Client: Any individual or legal entity that uses the Services of the Company.

2.2. Services: The company provides professional services, including IT solutions, digital marketing, and business consulting.

2.3. Agreement: This public offer agreement, the terms of which are accepted by the Client by paying the Company.

2.4. Website means the Company's official website at https://www.vorelino.com/.

2.5. Payment: The total amount due for the selected Services is payable in advance, as specified on the Company's website.

3. Scope of Services

3.1. The Company offers IT, digital marketing, and business consulting professional services. The specific services are provided as outlined below:

IT Services include web development, software development, system integration, and support.

Digital Marketing encompasses SEO, PPC advertising, social media management, email marketing, and content creation.

Business Consulting involves strategic consulting, market analysis, financial planning, and business development advice.

3.2. The procedure for availing of these services is as follows:

Service Request: the Client submits an initial request for Services through the Company's website or other designated communication channels.

Package Selection: based on the client's needs, the client selects a service package from the Company's offerings.

Manager Communication: the Company manager contacts the client to confirm the service details, discuss project requirements, and establish terms.

Payment Details: the Company provides the Client with payment instructions, including details about the selected service package and payment methods.

Full Prepayment: the Client agrees to make a 100% prepayment for the selected services. The payment must be completed before the services commence.

Service Execution: the services start to be provided once the payment has been made in full and the money has been credited to the Company's bank account.

4. Payment Terms

4.1. Prepayment: The Client agrees that all Services the Company provides require full prepayment. Payment must be completed before any Services begin.

4.2. Non-Refundable Payment: If the Client decides to cancel or refuse the Services, the request must be made within 24 hours of payment to be eligible for a refund. After this period, the Company will consider the Services fully rendered, and no refund will be issued.

4.3. Invoice: An invoice will be generated for each transaction, reflecting the services and corresponding costs. Invoices are payable immediately upon issuance.

5. Refund Policy

5.1. Refund Eligibility: The Client is eligible for a refund only if a cancellation request is made within 24 hours of payment and no substantial service provision has occurred.

5.2. Partial Refunds for Termination: The Client will receive a partial refund if the company terminates the contract. The amount refunded will be the prepayment minus the cost of any services rendered or work performed.

5.3. Refund Processing Time: Refunds will be processed within 30 business days from the contract termination date or service cancellation. The Company reserves the right to deduct any processing fees or charges that may apply.

5.4. No Refund After 24 Hours: After 24 hours from the payment, the Services are considered fully provided, and no refunds will be issued under any circumstances unless explicitly stated otherwise in this Agreement.

5.5. Limited Refund Timeframe: Refunds are only permitted if a request is made within 4-5 hours of payment and only if no services have been rendered. After this period, the Client forfeits the right to a refund, and the services will be considered fully provided.

6. Service Termination

6.1. Termination by the Company: The Company reserves the right to terminate the contract at any stage without prior notice unilaterally. In this case, the Client will receive a refund based on the remaining balance after deducting the cost of services already provided. The refund will be processed within 30 business days from the termination date.

6.2. Termination by the Client: If the Client wishes to terminate the Agreement, the Company must be notified in writing. Refunds will only be provided for services not rendered, and deductions for partially completed services will apply.

7. Services as Provided

7.1. "AS-IS" Services: The Company provides its services in the condition and manner in which they are available at the time of delivery. No warranties or guarantees are made concerning these services' outcome or performance. The Client understands and agrees that the Company is not responsible for achieving specific results unless explicitly stated in the contract.

7.2. Liability Limitation: The Company will not be liable for any indirect, incidental, or consequential damages that may result from the use or inability to use the Services, including but not limited to lost profits or business interruption.

8. Amendments and Modifications

8.1. Unilateral Amendments: The Company reserves the right to change this Agreement at any time, including pricing, service scope, and terms of service. Any changes will be effective from when they are published on the Company's website.

8.2. Client's Responsibility to Monitor Changes: The client is responsible for regularly reviewing the terms of this Agreement and any updates published on the Company's website. By continuing to use the Services after changes are made, the Client agrees to be bound by the updated terms.

9. Service Timeframes

9.1. Individual Timeframes: The Company will establish a timeframe for providing services individually for each Client based on the complexity and nature of the work. The estimated delivery date will be communicated to the Client during communication.

9.2. Extensions: The Company reserves the right to extend the delivery timeframe due to unforeseen circumstances such as changes in project requirements, delays caused by the Client, or force majeure events.

10. Pricing and Additional Costs

10.1. Non-Final Prices: The prices listed on the Company's website are indicative and may be subject to change based on the Client's specific needs and requirements.

10.2. Adjustments: In the event of unforeseen circumstances, such as a change in project scope or force majeure events, the Company reserves the right to adjust the service pricing accordingly. Any additional costs will be communicated to the Client for approval before continuing the project.

10.3. Additional Costs: Should the Client request additional services not included in the original service package, the Client agrees to pay for such services based on an extra fee structure agreed upon with the Company.

11. Intellectual Property Rights

11.1. The Company retains all intellectual property rights related to the Services provided unless explicitly agreed otherwise in writing.

11.2. The Client agrees not to reproduce, distribute, or use any materials the Company provides without written consent.

12. Confidentiality

12.1. Both parties agree to keep all information obtained during providing the Services confidential.

12.2. This confidentiality obligation survives the termination of this Agreement.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under this Agreement due to events beyond their reasonable control, including but not limited to natural disasters, acts of government, labor disputes, or internet service provider failures.

14. Dispute Resolution

14.1. Any disputes arising from or relating to this Agreement shall be resolved through negotiation between the parties. If talks fail, the dispute shall be submitted to binding arbitration by the rules of England and Wales.

15. Acceptance of Terms

15.1. By paying for the services, the Client agrees to the terms and conditions outlined in this Agreement, including the policies on refunds, service provision, and unilateral amendments. The Client acknowledges that they have read and understood the Agreement in full.

15.2. This Agreement constitutes the entire agreement between the Client and the Company regarding the Services and supersedes all prior agreements and understandings, whether written or oral.

16. Contact Information

For any questions or concerns regarding this Agreement or our Services, please get in touch with us at:

Vorelino, Calle Timon 58, office 17, Centro Comercial Torrequebrada, Benalmadena (Malaga), 29630

info@vorelino.com

Last updated: 9/10/2024